Frequently Asked Questions

Taking an Online Survey

Where are the surveys? I looked all through your site and still can't find one.

American Consumer Opinion® does not post open surveys on the website. Panel Members are invited to complete surveys. Panel Members will be sent an email (from American Consumer Opinion®) that contains a link to the Web address of the survey.

What is a screener?

A screener is a short survey that contains fewer than 20 questions. These questions may be about where you work, your job responsibilities, etc. All of this helps us to determine whether your area of expertise lends itself to the topic of the survey. Please be completely honest and frank when answering these short surveys. Whenever you complete a screener, your account will be credited 5 to 50 Points, depending on the time it takes.

What is a survey?

A survey is a set of questions. Questions may ask about your opinions, your experiences, the types of products you use, etc. Please be completely honest and frank when answering these questions. Whenever you complete a survey, you will receive 100 to 5,000 Points, depending on the length of survey. For screeners (very short surveys) you will receive 5 to 50 Points.

How often will I receive survey invitations?

You can expect to receive survey invitations from American Consumer Opinion® several times a year.

How can I make sure that surveys from American Consumer Opinion® come to my inbox instead of being blocked or sent to spam folders?

If your email program has a bulk mail or junk mail folder to automatically filter spam, please add aparks@acop.com to your approved senders list to make sure you receive our emails.

For Yahoo! Mail, check Bulk or Spam Mail folder and click the Not Spam button.

For Hotmail, Windows Live, or MSN, check your Junk Folder and Safe List by clicking the Safe and Blocked Senders button, and then click Safe Senders. Our domain is acop.com.

For AOL, click the Custom sender list link and choose the Allow Email From button.

For Gmail, you must add our email address to your contacts list. Also, check your Spam Folder and mark our emails as Not spam.


Membership

How can I become a member?

It’s free. All you have to do is fill out the registration form. It will take about five minutes. Click here to register.

Does membership cost me anything?

No. American Consumer Opinion® is free. You will never be asked to buy anything or pay any fees. We pay you for your ideas and opinions.

How can I update my membership information or remove my name from the panel?

To update your personal information, click on Login and enter your email address and password to open the My Account page. You can then choose the Update Contact Information option located on the front page of your My Account page.

To update your registration information, click on Login and enter your email address and password to open the My Account page. You can then choose the Update Registration Questions option located on the front page on your My Account page.

To delete your account, click on Login and enter your email address and password to open the My Account page. You can then choose the Delete Account option located on the front page on your My Account page. Once you have deleted your account, you cannot log back in to redeem your Points; this must be done before you delete your account. It could take up to 10 days for your request to delete your account to be processed, so please disregard any emails you receive from us in the meantime.


If I live outside the United States, can I still join the panel?

Yes, American Consumer Opinion® is open to everyone all over the world.

What do you do with my registration information?

That information is used to decide which surveys you should receive. Your personal information is stored in our private, encrypted, and secure databases. The information is used only for research purposes, and your personal information is never shared with anyone outside of American Consumer Opinion®. For more information, see our privacy policy.

Registration

I entered all my information but am not sure if my registration went through. How can I check?

You can check to see if your registration was successful by going to Login and typing in your email address and password on the Login page. If you are able to view your registration information, then you have successfully registered as a Member of American Consumer Opinion®.

What do I do if I did not receive a confirmation email?

The confirmation email is sent to you automatically after you register. Sometimes, due to high web traffic, emails get lost. If you have not received your confirmation email, please log in to your My Account page and use the Click Here link to request that an additional email be sent to your email address. Remember to check your email box for the confirmation email. If you do not see an email from us, American Consumer Opinion®, please check your spam or junk email box for the confirmation email.

When I enter my email address, I get a message saying I'm already registered, but I have never registered before. What should I do?

Go to the Login Web page and type in your email address and password. You can then check to see if you are registered. You may have previously registered with us. You can update your contact information and registration information on the My Account page.

If you get a message stating that you have entered an incorrect password, your password may be incorrectly entered or you may not be registered with us. If you continue to have difficulty, please email aparks@acop.com.


Incentives to Complete Online Surveys

Do I get paid for taking an online survey?

Yes, typically you earn Points when you complete a screener (a short survey), as well as when you fill out a long survey.

Once you have earned 1,000 Points, you can redeem your Points for cash, or donate them to a charity. Log in to your My Account page and choose the Cash Out option.

One Point is equivalent to one penny. Therefore, for every 100 Points, the value is equal to one dollar. You must have a 1,000-Point minimum balance to redeem your Points for cash or donate them to a charity.


How do I get paid?

You get Points or cash or prizes for every survey. Most often, Points will be added to your account. You can access your My Account page by clicking on the Login link and typing in your email address and password. You will then be able to view your Points. Points are collected in your account until you are ready to redeem them to cash or donate to a charity. To redeem Points and request a Cash-Out, go to the Cash Out option located on the My Account page. Since we send your check to the address we have on file, please be sure your mailing address is up to date. Click on the Login link and then click on the Update Contact Information link to verify that your personal information is correct.

I live outside the U.S. or Canada and was wondering, "How do I get paid?"

American Consumer Opinion® sends a cheque in the member’s own currency. For panelists in countries that are unable to receive these types of cheques, an American Express gift cheque will be sent. Points are placed into the member’s account upon completion of surveys. You can access your My Account page by clicking on the Login link and typing in your email address and password. You will then be able to view your Points. Points will collect in your My Account page until you are ready to redeem them for cash, or donate them to a charity. To redeem Points and request a Cash-Out, go to the Cash Out option located on the My Account page. For the nearest American Express Foreign Exchange Office, please click here. Since we send your cheques to the address we have on file, please be sure your mailing address is up to date. Click on the Login link and then click on the Update Contact Information link to verify that your personal information is correct.

Technical Help

I clicked on the survey URL and got the message "page not found" or "Sorry, we have encountered an error loading the requested survey." What should I do?

This could be due to many panelists trying to access our website simultaneously. Please try again at a later time. If you continue to have difficulty, please email aparks@acop.com.

Another option is to copy and paste the survey link (provided in the email we sent you) into your browser. The link may be two lines in length, so please be sure to copy and paste the entire link.


I was taking a survey, and it won't let me continue on to the next page. It says I still haven't answered one of the questions, but I answered them all. What do I do?

First, make sure your answers for each question show up on the screen. If you were required to click on a small circle, make sure there is a dot in each circle that requires a response. Sometimes, when you click quickly on the circle the dot may appear, but it does not stay when you move to the next question.

I can't get your survey to open in my browser. What should I do?

For best results with our surveys, we recommend that you use the most up-to-date version of your Internet browser. If you have an earlier version of your Internet browser, you can update it by going to the maker's website (it's free to update it).

If you are viewing the survey using AOL's built-in browser: minimize the AOL window (click on the left-most of the three buttons at the top-right corner of the AOL window), then view the survey in Internet Explorer. For more AOL-specific help, go to http://help.aol.com/help/microsites/microsite.do.


Login – My Account

How do I update my email address?

To update your email address, log on to your My Account page, go to Login and then enter your email address and password. Choose the Update Contact Information option located on the front page of your My Account page.

How do I update my contact information?

To update your contact information, log on to your My Account page by going to Login and entering your email address and password. Choose the Update Contact Information option located on the front page of your My Account page.

How do I update my registration questions?

To update your registration information, log on to your My Account page by going to Login and entering your email address and password. Choose the Update Registration Questions option located on the front page of your My Account page.

How do I "Pause" my account or put my account on hold until I would like to receive surveys again?

To put your account on hold or "Pause" your account, log on to your My Account page, go to Login and enter your email address and password. You can then choose the Pause Account option located on the front page of your My Account page.

Once your account has been Paused, you will not receive any surveys, birthday cards, or newsletters from American Consumer Opinion®. You will, however, receive emails about policy changes or account information during this time.

You can log back in and resume your account at any time. Simply choose the Resume Account option.


Why is my account status shown as "Pending,", "Paused", or "Inactive" on My Account page?

Pending means you have not confirmed your membership to American Consumer Opinion®. You can simply choose the click here option at the top of your My Account page by going to Login and entering your email address and password to receive another email to confirm your membership.

Paused means you have paused your membership account to temporarily not receive surveys, birthday cards, or newsletters from American Consumer Opinion®. You will, however, continue to receive emails about policy changes or account information changes. Log into your membership account and choose the Resume Account option to start receiving surveys.

Inactive means that you have not responded to a survey from American Consumer Opinion® within a period of 18 consecutive months or on thirty (30) consecutive occasions. If you wish to remain a Member of the American Consumer Opinion® panel, please choose the Activate Account option.


How do I delete my account?

To delete your account, log on to your My Account page, go to Login and then enter your email address and password. Choose the Delete Account option located on the front page of your My Account page. Once you have deleted your account, you cannot log back into your account to cash out and redeem your Points; this must be done before you delete your account. Deleting your account could take up to 10 days for your request to be processed, so please disregard any emails you receive from us in the meantime.

What are Points?

Points are similar to cash. A Point is equal to one penny. To redeem your Points for cash, log in to your My Account page and choose the Cash Out option. You must have a 1,000-Point minimum balance to redeem your Points.

How do I cash out and redeem my Points?

To redeem your Points, log on to your My Account page, go to Login and enter your email address and password. Choose the Cash Out option (located on the front page of your My Account page) to redeem your Points.

You must have a 1,000-Point minimum balance to redeem Points.


Can I cash out part of the Points in My Account?

No, not at this time. Once you choose the Cash Out option to redeem your Points, you can only choose one of the Cash Out options.

Can I donate my Cash Out to a charity?

Yes, American Consumer Opinion® offers several different options to donate to a charity. Log on to your My Account page, go to Login and enter your email address and password. You can then choose the Cash Out option to redeem your Points (once the 1,000-Point minimum is reached). Choose from the list of charities provided.

Do you offer PayPal as a cash out option?

Yes, for most countries we offer PayPal as a Cash Out option. To cash out and redeem your Points, log on to your My Account page by going to the Login and entering your email address and password. Choose the Cash Out option to redeem your Points for cash once the 1,000-Point minimum is reached.

Do you keep my PayPal information on file?

No, your PayPal email is to confirm that your payment has been sent to PayPal. Once the money goes to PayPal, you will track the money via your PayPal account.

General

Do you have an Affiliate program?

Yes, we do! For more information on our affiliate program, click here.

Can I invite friends to join American Consumer Opinion® to receive surveys too?

Yes, you can refer your friends. During registration, they will be asked to enter your email address (the email address you used to register at American Consumer Opinion®). Each time you refer a new Member, you will be entered into a monthly drawing to receive 5,000 Points.

Do you accept advertising on the American Consumer Opinion® website?

No, we do not accept advertising on www.acop.com nor do we advertise to Members of American Consumer Opinion®. We do not share any information that personally identifies Members with any business, client, or business partner. American Consumer Opinion® Online does not sell or rent your personal information to anyone.

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What our members are saying

C.C. - "I was delighted to receive my cheque in the post."

D.G. - "I have been filling out surveys for many different companies, and American Consumer Opinion is the only company I have ever received compensation from."

D.S. - "Got a $25 check from American Consumer Opinion today. That was surely a nice surprise."

N.M. - "I just got an 8-euros check from your organisation."


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