Taking an Online Survey
Where are the surveys? I looked all through your site and still can't find one.
What is a screener?
What is a survey?
How often will I receive survey invitations?
How can I make sure that surveys from American Consumer Opinion® come to my inbox instead of being blocked or sent to spam folders?
If your email program has a bulk mail or junk mail folder to automatically filter spam, please add firstname.lastname@example.org to your approved senders list to make sure you receive our emails.
For Yahoo! Mail, check Bulk or Spam Mail folder and click the Not Spam button.
For Hotmail, Windows Live, or MSN, check your Junk Folder and Safe List by clicking the Safe and Blocked Senders button, and then click Safe Senders. Our domain is acop.com.
For AOL, click the Custom sender list link and choose the Allow Email From button.
For Gmail, you must add our email address to your contacts list. Also, check your Spam Folder and mark our emails as Not spam.
How can I become a member?
Does membership cost me anything?
How can I update my membership information or remove my name from the panel?
To update your personal information, click on Login and enter your email address and password to open the My Account page. You can then choose the Update Contact Information option located on the front page of your My Account page.
To update your registration information, click on Login and enter your email address and password to open the My Account page. You can then choose the Update Registration Questions option located on the front page on your My Account page.
To delete your account, click on Login and enter your email address and password to open the My Account page. You can then choose the Delete Account option located on the front page on your My Account page. Once you have deleted your account, you cannot log back in to redeem your Points; this must be done before you delete your account. It could take up to 10 days for your request to delete your account to be processed, so please disregard any emails you receive from us in the meantime.
If I live outside the United States, can I still join the panel?
What do you do with my registration information?
I entered all my information but am not sure if my registration went through. How can I check?
What do I do if I did not receive a confirmation email?
When I enter my email address, I get a message saying I'm already registered, but I have never registered before. What should I do?
Go to the Login Web page and type in your email address and password. You can then check to see if you are registered. You may have previously registered with us. You can update your contact information and registration information on the My Account page.
If you get a message stating that you have entered an incorrect password, your password may be incorrectly entered or you may not be registered with us. If you continue to have difficulty, please email email@example.com.
Incentives to Complete Online Surveys
Do I get paid for taking an online survey?
Yes, typically you earn Points when you complete a screener (a short survey), as well as when you fill out a long survey.
Once you have earned 1,000 Points, you can redeem your Points for cash, or donate them to a charity. Log in to your My Account page and choose the Cash Out option.
One Point is equivalent to one penny. Therefore, for every 100 Points, the value is equal to one dollar. You must have a 1,000-Point minimum balance to redeem your Points for cash or donate them to a charity.
How do I get paid?
I live outside the U.S. or Canada and was wondering, "How do I get paid?"
I clicked on the survey URL and got the message "page not found" or "Sorry, we have encountered an error loading the requested survey." What should I do?
This could be due to many panelists trying to access our website simultaneously. Please try again at a later time. If you continue to have difficulty, please email firstname.lastname@example.org.
Another option is to copy and paste the survey link (provided in the email we sent you) into your browser. The link may be two lines in length, so please be sure to copy and paste the entire link.
I was taking a survey, and it won't let me continue on to the next page. It says I still haven't answered one of the questions, but I answered them all. What do I do?
I can't get your survey to open in my browser. What should I do?
For best results with our surveys, we recommend that you use the most up-to-date version of your Internet browser. If you have an earlier version of your Internet browser, you can update it by going to the maker's website (it's free to update it).
If you are viewing the survey using AOL's built-in browser: minimize the AOL window (click on the left-most of the three buttons at the top-right corner of the AOL window), then view the survey in Internet Explorer. For more AOL-specific help, go to http://help.aol.com/help/microsites/microsite.do.
Login – My Account
How do I update my email address?
How do I update my contact information?
How do I update my registration questions?
How do I "Pause" my account or put my account on hold until I would like to receive surveys again?
To put your account on hold or "Pause" your account, log on to your My Account page, go to Login and enter your email address and password. You can then choose the Pause Account option located on the front page of your My Account page.
Once your account has been Paused, you will not receive any surveys, birthday cards, or newsletters from American Consumer Opinion®. You will, however, receive emails about policy changes or account information during this time.
You can log back in and resume your account at any time. Simply choose the Resume Account option.
Why is my account status shown as "Pending,", "Paused", or "Inactive" on My Account page?
Pending means you have not confirmed your membership to American Consumer Opinion®. You can simply choose the click here option at the top of your My Account page by going to Login and entering your email address and password to receive another email to confirm your membership.
Paused means you have paused your membership account to temporarily not receive surveys, birthday cards, or newsletters from American Consumer Opinion®. You will, however, continue to receive emails about policy changes or account information changes. Log into your membership account and choose the Resume Account option to start receiving surveys.
Inactive means that you have not responded to a survey from American Consumer Opinion® within a period of 18 consecutive months or on thirty (30) consecutive occasions. If you wish to remain a Member of the American Consumer Opinion® panel, please choose the Activate Account option.
How do I delete my account?
What are Points?
How do I cash out and redeem my Points?
To redeem your Points, log on to your My Account page, go to Login and enter your email address and password. Choose the Cash Out option (located on the front page of your My Account page) to redeem your Points.
You must have a 1,000-Point minimum balance to redeem Points.
Can I cash out part of the Points in My Account?
Can I donate my Cash Out to a charity?
Do you offer PayPal as a cash out option?
Do you keep my PayPal information on file?
Do you have an Affiliate program?
Can I invite friends to join American Consumer Opinion® to receive surveys too?
Do you accept advertising on the American Consumer Opinion® website?
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Why Sign Up?
What our members are saying
"I was delighted to receive my cheque in the post."
"I have been filling out surveys for many different companies, and American Consumer Opinion is the only company I have ever received compensation from."
D.S. - "Got a $25 check from American Consumer Opinion today. That was surely a nice surprise."
N.M. - "I just got an 8-euros check from your organisation."